Privacy policy
Of

Ramada Milano e-mobility

This Application collects some Personal Data from its Users.

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Data Controller

emoby srl
via San Gregorio, 55
20124 Milan (MI)

Owner's email address: info@emoby.it

Types of Data collected

Among the Personal Data collected by this Application, independently or through third parties, there are: name; surname; telephone number; e-mail; geographic location; Cookies; Usage data; unique device identifiers for advertising (Google Advertiser ID or IDFA identifier, for example); tongue; Room permit; Precise location permission (continuous); Approximate Location Permission (Continuous); Telephone Permission; SMS permission; password; Tax ID code; physical address; nation; province; POSTAL CODE; city; billing address; Data communicated during use of the service.

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation.
Users who have doubts about which Data is mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by this Application or by the owners of third-party services used by this Application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to further purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees that he or she has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.

Method and place of processing of the collected data


Treatment methods

The Data Controller adopts appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Owner, in some cases, other parties involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Legal basis of the processing

The Owner processes Personal Data relating to the User if one of the following conditions exists:

However, it is always possible to request the Data Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on the law, provided for by a contract or necessary to conclude a contract.

Place

The Data is processed at the Owner's operational offices and in any other place where the parties involved in the processing are located. For further information, contact the Owner.
The User's Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.

The User has the right to obtain information regarding the legal basis of the transfer of Data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as for example the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.

The User can verify whether one of the transfers just described takes place by examining the section of this document relating to details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning.

Retention period

The Data is processed and stored for the time required by the purposes for which it was collected.

Therefore:

When the processing is based on the User's consent, the Owner may retain the Personal Data for longer until such consent is revoked. Furthermore, the Owner may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this deadline the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of the Processing of Collected Data

The User's Data is collected to allow the Owner to provide the Service, fulfill legal obligations, respond to requests or enforcement actions, protect their rights and interests (or those of Users or third parties), identify any malicious activities or fraudulent, as well as for the following purposes: Contacting the User, Management of payments, Location-based interactions, Management of contacts and sending messages, Permissions for access to Personal Data present on the User's device, Registration and authentication provided directly from this Application, Displaying content from external platforms, Platform and hosting services, Statistics and Management of support and contact requests.

To obtain detailed information on the purposes of the processing and the Personal Data processed for each purpose, the User can refer to the "Details on the processing of Personal Data" section.

Permissions for access to Personal Data present on the User's device

Depending on the specific device used by the User, this Application may require certain permissions to access the User's Data present on the device itself, as described below.

Such permissions must be provided by the User before any information can be processed. Following issuance, permission may be revoked by the User at any time. In order to revoke permissions, the User can use the system settings or contact the Owner at the contact details indicated in this document.
The procedure for checking permissions may vary depending on the device and software used by the User.

Please consider that the revocation of one or more permissions may have consequences on the correct functioning of this Application.

In the event that the User grants the permissions indicated below, the relevant Personal Data may be subject to processing (access, modification or removal) by This Application.

Room permit

Used to access the camera or capture images and videos from the device.

Approximate Location Permit (continued)

Used to access the approximate location of the User's device. This Application may collect, use and share your location in order to provide location-based services.

Precise Location Permission (continued)

Used to access the precise location of the User's device. This Application may collect, use and share your location in order to provide location-based services

SMS permission

Used to access the User's messaging system and includes the ability to send, receive and read SMS.

Telephone Permission

Used to access numerous typical telephony functions. The authorization allows, for example, read-only access to the "phone status", and therefore, by way of example, to the associated telephone number, mobile network information and the status of ongoing calls.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact the user

Contact form (this Application)

By filling in the contact form with their data, the User consents to their use to respond to requests for information, quotes, or any other nature indicated by the header of the form.

Personal Data processed: surname; e-mail; first name; telephone number.

Contact via telephone (this Application)

Users who have provided their telephone number may be contacted for commercial or promotional purposes related to this Application, as well as to fulfill support requests.

Personal Data processed: telephone number.

Freshsales integration with Freshchat and/or Freshdesk (Freshworks, Inc.)

If you provide your email address through the Freshchat widget or a Freshdesk support ticket, your email address and other Data may be added to Freshsales, a customer contact and relationship management service ( CRM). All services mentioned are provided by Freshworks, Inc.

The provision of the email address within Freshchat/Freshdesk is completely voluntary and has the main purpose of being contacted to respond to requests for information. In addition to making it easier to manage support requests, the Owner can use the full range of CRM features provided by Freshsales.

Personal Data processed: email; first name.

Place of processing: United States – Privacy Policy .

Managing contacts and sending messages

This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
These services may also allow the collection of data relating to the date and time of viewing of messages by the User, as well as the User's interaction with them, such as information on clicks on links included in messages.

OneSignal (Lilomi, Inc.)

OneSignal is a messaging service provided by Lilomi, Inc.

OneSignal allows the Owner to send messages and notifications to Users on platforms such as Android, iOS and on the web. Messages can be sent to individual devices, to groups of devices, or based on topics or specific segments of Users.

Depending on the permissions assigned to this Application, the Data collected may concern and include information on precise location (for example, through GPS data), on the Wi-Fi network and on the applications installed and activated by the User. To allow the OneSignal service to function, this Application uses identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for OS) or technologies similar to cookies.

The Data collected may be used by the service provider for promotional purposes (based on Users' interests), statistics and market analysis. For further details regarding OneSignal's use of Data, please consult the relevant privacy policy .

Opt out of push notifications
In most cases, Users will be able to deactivate notifications through the settings of their device (for example the section on Push Notifications), making the relevant changes in relation to all or some of the applications present.

Opt-out of interest-based promotional activity
Users will be able to opt-out from OneSignal's promotional functions through the settings of their device (for example those relating to advertising management). Different configurations of some peripherals, or the installation of any updates, could affect the functioning of the settings mentioned.

Personal Data processed: Cookies; Usage data; e-mail; unique device identifiers for advertising (Google Advertiser ID or IDFA identifier, for example); tongue; geographic location; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy PolicyOpt out .

Payment management

Unless otherwise specified, this Application processes all payments by credit card, bank transfer or other means through external payment service providers. In general, and unless otherwise indicated, Users are asked to provide payment details and personal information directly to such payment service providers.
This Application is not involved in the collection and processing of such information: instead it will only receive a notification from the payment service provider in question that the payment has been made.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy .

Management of support and contact requests

This type of service allows this Application to manage support and contact requests received via email or through other tools, such as the contact form.
The Personal Data processed depends on the information provided by the User in the messages and on the tool used for communication (for example the email address).

Freshdesk (Freshworks, Inc.)

Freshdesk is a contact and support request management service provided by Freshworks, Inc.

Personal Data processed: Data communicated during use of the service; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy .

Location-based interactions

Geolocation (this Application)

This Application may collect, use and share Data relating to the User's geographic location in order to provide location-based services.
Most browsers and devices provide tools to deny geographic tracking by default. If the User has expressly authorized this possibility, this Application may receive information on his actual geographical position.

Personal Data processed: geographical location.

Permissions for access to Personal Data present on the User's device

This Application requires the release of certain permissions by the User who, in this way, authorizes access to the Data present on his device, in the terms indicated below.

Permissions for access to Personal Data present on the User's device (this Application)

This Application requires the release of certain permissions by the User who, in this way, authorizes access to the Data present on their device, as summarized here and in the terms indicated in this document.

Personal Data processed: Room Permit; Approximate Location Permission (Continuous); Precise location permission (continuous); SMS permission; Telephone Permission.

Registration and authentication provided directly by this Application

By registering or authenticating, the User allows this Application to identify him and give him access to dedicated services. Personal Data is collected and stored exclusively for registration or identification purposes. The Data collected is only that necessary to provide the service requested by the User.

Direct Registration (this Application)

The User registers by completing the registration form and providing his/her Personal Data directly to this Application.

Personal Data processed: Postal code; city; Tax ID code; surname; e-mail; billing address; physical address; nation; first name; telephone number; password; province.

Platform and hosting services

These services are intended to host and operate key components of this Application, making it possible to deliver this Application from a single platform. These platforms provide the Owner with a wide range of tools such as, for example, analytical tools, for managing user registration, for managing comments and the database, for e-commerce, for payment processing, etc. The use of these tools involves the collection and processing of Personal Data.
Some of these services work through servers that are geographically located in different locations, making it difficult to determine the exact location where Personal Data is stored.

OVH

Providers
OVH Srl (Sole Shareholder)
Registered office: Largo Volontari del Sangue, 10 – 20097 San Donato Milanese (MI)

Purpose
Hosting and backend infrastructure

Personal data collected
Various types of data as specified in the privacy policy of the service

Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to keep track of the User's behavior.

Google Analytics (Google Ireland Limited)

Google Analytics is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize the ads of its advertising network.

Personal Data processed: Cookies; Usage data.

Place of processing: Ireland – Privacy PolicyOpt Out .

Viewing content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
This type of service could still collect data on web traffic relating to the pages where the service is installed, even when users do not use it.

OpenStreetMap Widget (OpenStreetMap Foundation)

OpenStreetMap Widget is a map visualization service managed by OpenStreetMap Foundation that allows this Application to integrate such content within its pages.

Personal Data processed: Cookies; Usage data.

Place of processing: United Kingdom – Privacy Policy .

Further information on Personal Data

Analysis of User Data and forecasts (“profiling”)

The Owner may process the usage data collected through this Application to create or update user profiles. This type of processing allows the Owner to evaluate the User's choices, preferences and behavior for the purposes specified in the respective sections of this document.
User profiles can also be created thanks to automated tools, such as algorithms, which can also be offered by third parties. To obtain further information on profiling activity, the User can refer to the respective sections of this document.
The User has the right to object to such profiling activity at any time. To find out more about your rights and how to exercise them, you can refer to the section of this document relating to User rights.

The Service is not aimed at children under 13 years of age

Users declare that they are adults according to the legislation applicable to them. Minors may use this Application only with the assistance of a parent or guardian. Under no circumstances may children under the age of 13 use this Application.

Unique device identification

This Application can track Users by saving a unique identification code of their device, for statistical purposes or to store User preferences.

Push notifications

This Application may send push notifications to the User to achieve the purposes described in this privacy policy.

In most cases, Users can choose not to receive push notifications by consulting their device settings, such as notification settings for mobile phones, and then modifying these settings for this Application, for some or all of the applications on the device in question.
Users should be aware that disabling push notifications may negatively impact the use of this Application.

Push notifications based on the User's geographic location

This Application may use the User's geographic location to send push notifications in order to achieve the purposes described in this privacy policy.

In most cases, Users can choose not to receive push notifications by consulting their device settings, such as notification settings for mobile phones, and then changing those settings for some or all of the applications on the device in question.

Users should be aware that disabling push notifications may negatively impact the use of this Application.

Push notifications for direct marketing

This Application may send push notifications to the User for direct marketing purposes (in order to offer services and products provided by third parties or not related to the service or product provided by this Application).

In most cases, Users can choose not to receive push notifications by consulting their device settings, such as notification settings for mobile phones, and then changing those settings for this Application, or for all applications on the device in question.

Users should be aware that disabling push notifications may negatively impact the use of this Application.

In addition to the applicable device settings, the User can also take advantage of the rights described in the relevant section of this privacy policy.

User Rights

Users can exercise certain rights with reference to the Data processed by the Owner.

In particular, the User has the right to:

Details on the right to object

When Personal Data is processed in the public interest, in the exercise of public powers vested in the Owner or to pursue a legitimate interest of the Owner, Users have the right to object to the processing for reasons related to their particular situation.

Users are reminded that, if their Data is processed for direct marketing purposes, they can object to the processing without providing any reason. To find out whether the Owner processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as quickly as possible, in any case within one month.

Learn more about the treatment


Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares to be aware that the Owner may be obliged to reveal the Data by order of public authorities.

Specific information

Upon request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System logs and maintenance

For needs related to operation and maintenance, this Application and any third-party services used by it may collect system logs, i.e. files that record interactions and which may also contain Personal Data, such as the User's IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to “Do Not Track” requests

This Application does not support “Do Not Track” requests.
To find out whether any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details contact he has. Please therefore consult this page frequently, referring to the date of last modification indicated at the bottom.

If the changes affect processing whose legal basis is consent, the Owner will collect the User's consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data

This is information collected automatically through this Application (also by third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User who connects with this Application, addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and details relating to the itinerary followed within the Application, with particular reference the sequence of pages consulted, the parameters relating to the operating system and the User's IT environment.

User

The individual who uses this Application who, unless otherwise specified, coincides with the interested party.

Interested

The natural person to whom the Personal Data refers.

Data Controller (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Data Controller)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application

The hardware or software tool through which the Personal Data of Users is collected and processed.

Service

The Service provided by this Application as defined in the relative terms (if available) on this site/application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to include all current member states of the European Union and the European Economic Area.

Cookies are Tracking Tools that consist of small portions of data stored within the User's browser.

Tracking Tool

Tracking Tool means any technology - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - which allows Users to be tracked, for example by collecting or saving information on the User's device.

Legal references

This privacy information is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy applies exclusively to this Application.